Packet Remedy

Inscribed 2026 · quality claims on foil packets

Returns or exchanges may be reviewed for eligible seed orders where the wrong packet is delivered, shipment is lost, or stock arrives damaged.

Article I — Standard of the seal

Zenvora Traders selects packets for labelling integrity and moisture-safe sealing. Claims are reviewed under the entries below.

Article II — Eligible remedy

• Wrong variety or pack size versus the confirmation.
• Shipment lost or undelivered beyond the stated window.
• Torn, crushed, or compromised packets — report within 24 hours with photographs.

Article III — Outside the remedy

• Germination after sowing when packets arrived intact and within labelled guidance.
• Preference-based returns.
• Failed delivery attempts where the recipient was unavailable.

Article IV — How to file

Write or use Wayfinder within 24 hours of delivery. Include order number, description, and clear photographs.

Article V — How we resolve

Approved claims may receive replacement, store credit, or refund to the original method within 7–10 business days.